Is Your Reputation Worth A Penny? « Leadership Is A Lever | rsslondontimes.com

Is Your Reputation Worth A Penny? « Leadership Is A Lever

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If you were in line at the grocery store and the person in front of you was 1 penny short, I’m sure that most of you would reach into your pocket or purse and offer this person a penny. Yet here is an insurance-related company … The Customer Service Rep apparently was not very nice in explaining the company policy. The supervisor was a little smoother in explaining the company policy. It was only when the patient threatened to go to the media that the company relented. …

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July 16, 2010 2:32 am

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